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Frequently Asked Questions

Operational Questions

Our current lead time is
. If you place a pre-order now, your furniture will most likely be ready by this date.

Priority orders can be made in some special cases. You can signup open spot alerts below if you are on a tight timeline.

#lead-time

Absolutely! We now offer bespoke furniture contracts tailored to your unique preferences. Let us help you create the custom furniture or built-in pieces you’ve been envisioning.

Start your bespoke furniture journey with us today!

#custom-orders

We offer free delivery to your driveway within a 15-mile radius. For locations beyond this range, a nominal delivery fee applies.

Type your zipcode below to see exact delivery costs. Alternatively, you are welcome to pick up your furniture directly from us.

#delivery-options

It's important to understand that comparing our handcrafted furniture to mass-produced pieces isn't straightforward. Here's why our products are expensive:

  1. Material Quality: Unlike many furniture brands that use MDF, particle board, or other engineered woods, our pieces are crafted from high-grade solid wood and hardwood plywood and finished with 0% VOC (volatile organic compounds) finishes. Solid wood is not only more durable but also more expensive due to the quality and craftsmanship involved. To find a comparable named-brand product without these materials, you would likely pay 3-5 times more. See here for more details: why solid wood
  2. Customization: We offer extensive customization options to tailor each piece to your specific needs and preferences. From selecting different wood species to choosing dimensions, legs, and other details, every handcrafted item is unique. This level of personalization and attention to detail adds to the cost but ensures a product that truly meets your individual requirements.
  3. Convenience: Our online tool allows you to configure your furniture easily from anywhere at any time. This user-friendly approach to customization is rare at this price point, providing significant value and convenience compared to other brands.

In summary, the higher cost of our handcrafted furniture reflects the superior materials, craftsmanship, customization options, and convenience we provide.

#why-so-expensive

Our furniture is meticulously handcrafted from real wood and made to order. As our craftsmanship continues to improve and aligns with market demand, our prices may increase over time.

Currently, we operate on very slim margins, so the earlier you pre-order, the better price you’ll secure.

To save more, consider joining our community for an exclusive 5% discount.

#sales-on-furniture

Yes, we accept major credit cards via PayPal (fees apply).

#credit-cards

According to Zelle:

Small businesses ... cannot receive payments from consumers enrolled in the Zelle® app using a debit card.

Please contact us below if you encounter any payment issues and we are happy to provide additional payment methods.

#zelle-debit-cards

We kindly ask that all pre-orders be placed through our online platform, as we do not accept orders over the phone.

As a small, single-person operation, we focus on maximizing efficiency and providing the best possible service.

Our innovative online tool allows you to customize every detail of your piece while streamlining the process, enabling us to save time and pass those savings directly to you.

Thank you for your understanding!

#order-over-phone

If you'd like to purchase in-stock pieces, yes! We are happy to show you before you decide to purchase. Just contact us below for the arrangements.

As a small business, we don’t have the capacity to provide in-person showings for custom pieces at the moment. Instead, we’ve developed an innovative customization tool on our website. This allows you to personalize every detail we offer while streamlining the process, so we can save time and pass those savings directly to you.

#view-in-person

Unfortunately the shop is not open to the public due to insurance policy and liabilities.

However, you can have a peek of our small but very neat shop here.Our workshop

#shop-tour

For pieces with standard dimensions & configs, we offer free returns (except delivery fees) within 30 days as long as it's in like-new and re-sellable condition.

For custom pieces, it's non-refundable unless your piece has major defects. We offer free touchups if anything goes wrong within 30 days.

#warranty-return-policy

Production Questions

We offer the following 6 different wood species for both lumber and plywood at the moment.

  • Red Oak Janka Hardness:1290
  • White Oak Janka Hardness:1360
  • Maple Janka Hardness:1450
  • Cherry Janka Hardness:660
  • Mahogany Janka Hardness:801
  • Walnut Janka Hardness:1010
TL;DR popular combinations are:
  • Red Oak ➕ Maple for light color (most affordable),
  • Cherry ➕ Cherry for dark red color,
  • Walnut ➕ Walnut for the darkest color.

See more details here.

#wood-recommendations

Yes, we currently offer optional dovetail joint drawers with a premium price and we have a few wood options for it.

(Note: we source dovetail drawers from our vendor so lead time might be longer.)

Use our online tool to make your choice in customization step.

BalticPly

BalticPly

MapleDovetail

MapleDovetail

BirchDovetail

BirchDovetail

#dovetail-drawers

Yes, it is possible for an additional premium, due to the following considerations:

  1. Wood Movement: Hardwood species are prone to natural movement over time. With our unique design, untreated hardwood panel joints would be at risk of cracking. Special treatments, advanced techniques, and additional work are required to ensure durability and stability.
  2. Material Costs: Solid hardwood is significantly more expensive than plywood, which adds to the overall cost of the piece.

Here is an example of overall structure:

  • A: Stretchers + Drawer faces
  • B: Panels

Structure example

For A, it's always solid lumber; For B, you can choose either plywood or solid lumber under the "Advanced options" in the wood species step of our online tool.

The default option for B is plywood.

#plywood-panels

Yes, you can choose either the default top round corners or all round corners for the carcass in the customization step of our online tool.

Dowel Journey 2

Top round corners(default)

Dowel Journey 1

All round corners

Due to our unique design and the use of dowel/domino joinery, clamping all four sides simultaneously during the gluing process is particularly challenging which costs more.

#bottom-round-corners

No. We absolutely do not use any of these in our furniture. You can find out more details here.

#mdf-particle-board

No. We only use natural finish to our real wood species. Instead of walnut finish over red oak, you should choose walnut wood species(we also offer a couple of more different wood species, see below) for your furniture. Walnut finish can mimic the color of walnut wood, but it can't replicate the natural grain and character of the wood.

Here's how walnut finish and real walnut wood compare:

  • Color: Walnut wood ranges from light brown to dark chocolate, with creamy white sapwood and dark chocolate heartwood. Walnut finish can produce a rich brown color, but color stains can make the grain pattern look more uniform.
  • Texture: Walnut wood has a smooth surface and straight grain. Walnut finish can polish to a smooth finish.
  • Durability: American walnut is a softer hardwood with a Janka hardness rating of 1010 and walnut furniture can last decades. Walnut finish can take weeks to months to wear off.

In summary, real walnut wood furniture is almost always more superior than the walnut finish over other wood species, hence we don't do different finish on our solid real wood furniture.

#red-oak-walnut-finish

We use Rubio Monocoat Oil Plus 2C for all our furniture. It's a non-toxic product with 0% VOC. As a matter of fact, you won't even be able to notice it once it's fully cured. You can find all details here P65 warnings

#wood-finish

Caring for your Rubio Monocoat oil finished surface is simple, and when done properly, keeps your furniture looking beautiful for a lifetime. See the official guidelines here.

In summary, you can use the following recommendations to clean your furniture.

#furniture-cleaning

For transportation, we often remove drawers from the cabinet body. If you prefer to insert the drawers yourself, follow these steps to ensure smooth and proper soft-close function.

For side-mount soft-close slides, follow the instructions here

#drawer-slide-well

You might be worried that it’s mold or a defect in the wood. Good news: it’s neither!

Those little black marks are actually a natural result of your wood’s own chemistry – something called tannin reacting in the wood.

We will explain what tannins are, why these dark spots appear (they’re not mold), and why they’re actually a normal characteristic of real hardwood here

#dark-spots

Yes, you can find all details here P65 warnings

#p65-warnings

All of our furniture is 100% handmade using solid hardwood and traditional woodworking techniques. Due to the natural characteristics of wood and the nature of handcraftsmanship, slight imperfections(like dark sports) or variations—particularly in the finish—are to be expected.

These subtle marks of handwork are part of what makes each piece truly one-of-a-kind, and not mass-produced. We view them as evidence of the care, time, and materials that go into every item we create.

If you’re seeking machine-perfect uniformity, our work may not be the best fit. However, if you value authenticity, natural materials, and skilled craftsmanship, we think you’ll love what we do. We appreciate your understanding and support for handmade art.

We appreciate your understanding and support for handmade art.

- eastbaydiy

#handmade-disclaimer


We hope you have found an answer to your question. If you haven't, feel free to contact us.